Shop, Rent-to-Own and Subscriptions

General

• Reason Studios Web Shop Invoicing and Business to Business (B2B) Sales Policy
• USB Ignition Key removed from the Reason Studios Shop
• Frequently asked questions about promos and sales campaigns
• I own an earlier Reason version - what upgrade paths are available?
• How much is Reason?
• Education and Academic licenses for schools and students

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Where is my order/product?

• I didn't get a tracking number for my order!
• How do I download a Rack Extension that I own/have a trial of?
• I have bought a downloadable ReFill. How do I get it to my computer?
• Track your order

Shipping and returns

• What shipping methods do you offer?
• I have received a shipping confirmation, but the package has not arrived within expected time!
• I have ordered an item that will be shipped to me. What will happen to my order after it's been submitted?
• What is your refunds and returns policy?

Payment

• How can I change the card or payment method used for my subscription/Rent-to-Own?
• What Credit Cards do you accept?
• I don't have a credit card. Can I order from you anyway?
• additional customs tax, import tax or things like that?
• When buying things in the Shop, I am asked for my personal password/number for Verified by Visa/MasterCard SecureCode. Why is this?
• Can I change my saved credit card details?

Rent-to-Own Rack Extensions

• I’m still being charged for my Rent-To-Own Rack Extension despite buying Reason 11 Suite
• What is Rent-to-Own and how does it work?
• What Rack Extensions are available for Rent-to-Own?
• Can I purchase Reason as Rent-to-Own?
• I have subscribed to one of these Rack Extensions for years - can I change it to Rent-to-Own?
• Can I purchase Rent-to-Own products that are on sale?

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Propellerhead Rewards

• What is Reason Studios Rewards and how can I join?
• How do I convert my Reward Points to a Reward Voucher?
• Are there any expiration dates for my Reward Points and Reward Vouchers?
• There’s nothing in the Rewards Store that I want. Can I use the Reward Voucher towards something else?
• I'm getting "Invalid Code" when i try to use my Reward Voucher in the Reason Studios Shop

Rack Extension Subscription

• I’m still being charged for items in my Rack Extension Subscription despite buying Reason 11 Suite
• What is Subscription and how does it work?
• How do I begin my subscription?
• When can I change the Rack Extension content of my subscription Pack?
• How and when can I cancel my subscription?
• Can I upgrade to a larger subscription Pack?

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